ITIL V4 Foundation

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Course Overview

ITIL® 4 Foundation certification course introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL v4 certification. We will help you understand the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization.

Course Objectives:

At the end of this new three-day course, you will have an understanding of the following:

High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
The seven Guiding Principles of ITIL 4
ITIL’s new Service Value Chain
The four dimensions of Service Management
The 34 ITIL practices, with a focus on 18 of these
Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Who Should Attend?

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.